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Digital Mailroom for Shared Services

Drive digital transformation of your organization’s SSC with AI-driven digital mailroom services.

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Why Digital Mailroom?

Enable digital transformation of all SSC business processes by enabling digital processing of all inbound documents.

Transform manual mail handling, sorting, distribution, and storage into a fast, accurate, and efficient multi-channel digital mailroom that powers SSC efficiency.

Standardize and automate mail processing

Reduce cost and errors

Cut paper and meet green goals

Deploy once, serve multiple processes

Create scalable and resilient operations

Deliver AI-driven, cloud based digital mailroom services across the enterprise

Deploy once, serve multiple business units

Leverage multi-tenant cloud software to serve multiple departments and processes. Onboard new departments and processes in <5 days with onboarding automation that fast-tracks SSC go-lives.

Support consolidated or distributed operations

Allow consolidation of physical mailrooms or support hybrid operations that encompass multiple mailrooms. Whatever your physical infrastructure, unify processing in a single, integrated digital mailroom environment.

Optimize mailroom operations, cost effectively

Automate mailroom processing

Digitize physical mail and automate sorting, indexing, distribution, storage, and document lifecycle management. Improve operations and mailroom management with insightful dashboards and reporting.

Reduce costs and manual effort

Automate mailroom requests. Reduce physical infrastructure and storage costs. Apply AI, IDP, and OCR to minimize human effort.

Accelerate business processing

Support in-office, remote and hybrid teams

Securely deliver mail to any permissioned team member, anywhere. Process mail from any channel – paper mail, email, mobile device submissions, or portal uploads.

Automate the enterprise, not only the mailroom

Deliver digitized mail to drive automation of any business process. Digitize and route all inbound business forms, documents, correspondence, and even return mail.

What our customers say

Digital mailroom services enable standardization and efficiency of processing in our SSC. The transparency into mailroom operations is a real bonus.
VP Digital Transformation, Global Financial Services
For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.
VP Digital Services, Insurance Leader
The Ondox digital mailroom solution has helped us drive digital transformation across the supply chain.
IT Director, Transportation Leader
Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.
Transformation, Global Asset Manager
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.
BPO Client Transformation Executive, SPS Global


Ondox digital mailroom software automates the intake, distribution, processing, and management of mail, radically reducing human effort in mailrooms. Physical storage requirements can be significantly reduced by leveraging secure digital storage options. And automated mailroom workflows remove latency from mailroom operations and downstream business processing.

Ondox digital mailroom software can be deployed in an SSC’s environment of choice. Most commonly, organizations choose a multi-tenanted deployment in a private or public cloud infrastructure. That choice supports independent management and reporting for different departments and business units within an overall enterprise context.


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