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Digital Mailroom for Government

Serve constituents better, improve efficiency, and support remote teams with AI-driven digital mailroom software.

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Why Digital Mailroom?

Digital Mailroom transforms government, not just your mailroom.

Enable digital government faster with a digital mailroom solution that distributes inbound documents quickly, securely, and reliably to the teams and individuals who need them. Empower your people across agencies, departments and use cases to better assist the public, process licenses and permits, support investigations, manage cases, and more.

Serve constituents better

Increase team productivity

Ensure security & compliance

Increase efficiency of processing

Meet green goals

Digitize and distribute all inbound mail at speed

Automate mailroom workflows

Route automatically to the correct person or team. Distribute based on document type, index data, information automatically extracted, and business rules. Route mail to in-office or remote teams.

Paper and other mail in a single digital inbox

Distribute and process inbound forms, documents, correspondence, and return mail. Process mail from any channel – paper mail, email, mobile device submissions, or portal uploads.

Control document security

Route only to authorized recipients

Control permissions and distribution lists. Prevent accidental document sharing.

Protect sensitive documents and data

Restrict access and visibility to permissioned teams and individuals. Automate a full audit trail of document flow, interactions and data changes.

Support case workers with digital case folders

Increase case team effectiveness

Auto-route all case-related inbound documents into digital case folders. Provide case workers rapid access to case information when in-office or remote.

Simplify document viewing, approval and forwarding

Replace slow, paper-based and error-prone handling of claims, cases, and public assistance programs with automated case document flow. Apply SLAs to drive on-time processing.

What our customers say

Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.
VP Digital Services, Insurance Leader
Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.
Transformation, Global Asset Manager
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.
BPO Client Transformation Executive, SPS Global
Our traditional mailroom simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.
Facilities Manager, Financial Services Leader


Digital mailroom solutions gather, distribute, track, and store documents and information needed to resolve a case. Using case IDs, constituent names, or other case-specific data, digital mailroom software can automate the routing of inbound case documents to secure digital case folders accessible to designated case workers and teams. Documents are instantly accessible to people working in office, at home, or traveling in the community.

Digital mailroom software transforms inbound documents into digital formats stored behind secure firewalls. Physical and original documents can then be shredded or stored securely until disposal is required. Sensitive documents and data do not flow insecurely in physical folders carried by case workers. Instead, digitized mail is encrypted and distributed safely according to clear business rules that define which documents can be seen by whom. Documents reach only those people with permission to receive and see them, and digital mail cannot be sent by mistake or fraudulently to unauthorized recipients.


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