Digital Mailroom for Government
Serve constituents better, improve efficiency, and support remote teams with AI-driven digital mailroom software.
Why Digital Mailroom?
Digital Mailroom transforms government, not just your mailroom.
Enable digital government faster with a digital mailroom solution that distributes inbound documents quickly, securely, and reliably to the teams and individuals who need them. Empower your people across agencies, departments and use cases to better assist the public, process licenses and permits, support investigations, manage cases, and more.
Serve constituents better
Increase team productivity
Ensure security & compliance
Increase efficiency of processing
Meet green goals
Digitize and distribute all inbound mail at speed
Automate mailroom workflows
Route automatically to the correct person or team. Distribute based on document type, index data, information automatically extracted, and business rules. Route mail to in-office or remote teams.
Paper and other mail in a single digital inbox
Distribute and process inbound forms, documents, correspondence, and return mail. Process mail from any channel – paper mail, email, mobile device submissions, or portal uploads.
Control document security
Route only to authorized recipients
Control permissions and distribution lists. Prevent accidental document sharing.
Protect sensitive documents and data
Restrict access and visibility to permissioned teams and individuals. Automate a full audit trail of document flow, interactions and data changes.
Support case workers with digital case folders
Increase case team effectiveness
Auto-route all case-related inbound documents into digital case folders. Provide case workers rapid access to case information when in-office or remote.
Simplify document viewing, approval and forwarding
Replace slow, paper-based and error-prone handling of claims, cases, and public assistance programs with automated case document flow. Apply SLAs to drive on-time processing.
What our customers say
FAQs
Digital mailroom solutions gather, distribute, track, and store documents and information needed to resolve a case. Using case IDs, constituent names, or other case-specific data, digital mailroom software can automate the routing of inbound case documents to secure digital case folders accessible to designated case workers and teams. Documents are instantly accessible to people working in office, at home, or traveling in the community.
Digital mailroom software transforms inbound documents into digital formats stored behind secure firewalls. Physical and original documents can then be shredded or stored securely until disposal is required. Sensitive documents and data do not flow insecurely in physical folders carried by case workers. Instead, digitized mail is encrypted and distributed safely according to clear business rules that define which documents can be seen by whom. Documents reach only those people with permission to receive and see them, and digital mail cannot be sent by mistake or fraudulently to unauthorized recipients.
Insights
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Understanding ESG Goals for your Company
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7 Secrets of Digital Mailroom Success
