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Case Study

Global Outsourcer transforms digital mailroom services

SPS is one of the world’s leading technology-driven business transformation companies. It provides business process outsourcing and innovative document management services in both the physical and digital worlds. 7,500 SPS employees process 1.3 billion documents per year in 36 languages to unlock the power of possibility for banking, insurance, telecommunications, healthcare, and other organizations in more than 20 countries.


Customer team members switch to digital


Outsourced customers on the SPS platform


documents processed

SPS introduced a fully hosted & managed digital mailroom solution that enabled its clients to quickly jump from the world of physical mail to a new era of digital documents. The solution is simple, cost-effective and easy to deploy. Fast roll-out delivers rapid ROI to clients within days. Using a browser-based portal, clients access a range of digital mail services, including case management and archiving capabilities.


  • Achieve buy-in for digital transformation
  • Digitize without changing core process
  • Enable transformation from physical operations


  • Online portal for digital mail services
  • Case management and archiving
  • Multi-tenant solution, fully hosted, managed service


  • 10,000’s of customer team members switch to digital mail
  • Cost-effective per-transaction pricing
  • Enterprise-standard scalability & security

Business Drivers





SPS’ digital mailroom service supports new digital ways of working.

The service transforms the physical mailroom into a resilient and scalable digital information hub, processing both physical and electronic mail items and making them all available to anyone, anywhere. SPS clients reduce processing times and operating costs, improve information visibility, enhance audit compliance, and boost productivity.

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