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Digital Mailroom for Logistics

Cut time, error, and cost from logistics operations with AI-driven digital mailroom services.

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Why Digital Mailroom?

Digital Mailroom transforms the flow of documents across the supply chain.

Gather and distribute Bill of Lading, Proof of Delivery, Invoice and other logistics documents digitally to drive friction-free logistics processes.

Automate supplier and customer interactions

Transition away from paper-based business

Remove manual, error-prone data entry

Improve customer experiences

Meet green goals

Digitize and distribute all inbound mail at speed

Gather any document from anywhere

Ingest, distribute and process documents from any channel – paper mail, email, mobile device submissions, or portal uploads.

Automate mailroom workflows

Distribute automatically to the correct person or team to speed up processing. Route accurately based on document type, index data, information automatically extracted, and business rules. Route mail to in-office or remote teams and individuals.

Accurately automate document processing

Extract information accurately

Remove error-prone manual data keying and rekeying. Leverage AI, OCR, and other intelligent document processing tools to extract critical business data correctly from documents.

Reliably store and export documents and data

Remove paper and physical document flows, to reduce storage and transit costs. Integrate to finance, ERP, and other systems to streamline multiple business processes.

Optimize mailroom operations, cost-effectively

Automate mailroom processing

Digitize physical mail and automate sorting, indexing, distribution, storage, and document lifecycle management. Improve operations with insightful dashboards and reporting.

Reduce costs and manual effort

Automate mailroom requests. Reduce physical infrastructure and storage costs. Apply mailroom automation software to minimize human effort.

What our customers say

“Ondox allows our field team and partners to upload documents instantly, so we can process them right away and export to ERP. It’s really helped improve our finance processes and customer satisfaction
VP National Freight Operations
Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.
Transformation, Global Asset Manager
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.
VP Digital Services, Insurance Leader
Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.
BPO Client Transformation Executive, SPS Global
Our traditional mailroom simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.
Facilities Manager, Financial Services Leader


Workflow is often triggered by the arrival of a document, either at the start of process or at any time during the process. For example, a packing list or bill of lading may arrive early in the process whereas a proof of delivery arrives later. Digital mailroom software can initiate workflow automatically by digitizing all inbound documents whenever they arrive. It accurately extracts information and instantly routes and distributes the documents and data to teams or individuals who need them.

Digital transformation of the mailroom impacts the whole business, not only the mailroom. By automating the flow of documents into and through an organization, a digital mailroom results in lower costs and fewer errors in mailrooms and in downstream core business processing, faster responses to customers, more efficient business processes, increased information security, and reduced cost of paper transport and storage.


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