Ondox | AI-Powered Digital Mailroom & Document Automation

Turn Document Intake Into Automated Workflows

Built for organizations handling high volumes of inbound documents across teams, systems and workflows. Ondox helps transform incoming documents, emails and requests into automated business processes.

Trusted by Leading Organizations Worldwide

Why Leading Organizations Choose Ondox

Organizations handle high volumes of inbound documents that arrive from multiple channels every day. Managing them manually creates delays, increases costs, incurs risk, and fails to provide visibility as documents are processed.

Ondox ingests, routes, distributes, and tracks inbound documents automatically from mailrooms, shared inboxes, or portals— delivering efficiency, visibility, control, and a full chain of custody.

Manual document handling slows operations, increases costs and creates unnecessary risk.

Ondox automates the capture, classification and routing of incoming documents and emails, allowing teams to focus on higher-value work while improving accuracy and consistency.

Delays in document intake and processing can impact productivity, service delivery and customer experience.

Ondox automatically routes information to the right people and processes, helping organisations reduce bottlenecks and respond faster.

Security is built into every stage of the document lifecycle.

Ondox provides secure, auditable document processing with the visibility, governance and control required to support enterprise compliance and regulatory requirements.

Never lose track of important business documents. Keep an automatic record of the full lifecycle from arrival to disposal of every document you receive.

Ondox is built to provide out-of-the-box the monitoring, reporting and dashboards you need – immediately managing the risks caused by scan-to-email or weak shared inbox processes.

Ondox is the #1 globally available SaaS platform for digital mailroom services. Customers don’t install any software. They simply sign up, go through a few days (as little as 5) of configuration and that’s it!

Accelerate processing and response times

Enterprise-grade security and compliance

How Documents Move Through Your Business

Every document has a journey. Discover why modern organisations are transforming how documents move through their business—and why visibility at every step matters.

Explore Digital Mailroom

Why Documents Get Lost, Delayed and Manually Handled Every Day

Traditional digital mailrooms focus on digitising and distributing documents. And stop there. Most don’t fix the real problem — manual work, lost documents and lack of visibility.

Ondox applies AI to understand, route, automate and fully track the flow of inbound documents, turning intake into business action and ensuring a full chain of custody of crucial documents and information.

Traditional Digital Mailroom

Documents disappear in shared inboxes with no trace

Teams spend hours manually sorting and forwarding emails

Paper and digital documents live in separate processes

No visibility into where documents are or what’s been done

Slow response times and missed SLAs

Ondox AI-powered Digital Mailroom

Know exactly where every document is at any moment

Automatically route documents without manual triage

Process paper and digital documents in one unified flow

Get complete visibility and reporting across every document

Faster response times without increasing headcount

Why scanning alone isn’t Digital Mail Transformation →

How Ondox Transforms Document Operations

Capture, understand and control every incoming document so work reaches the right outcome faster.

Capture

Understand

Route

Track

Act

Optimize

Bring every incoming document under control

Collect physical mail, shared inboxes, email and digital documents into a single, secure intake process.

Know what every document needs

Use AI to identify document types, extract key information and understand the work each document requires.

Get work to the right place first time

Automatically deliver documents, information and tasks to the right people, teams, workflows and business systems.

Maintain complete operational visibility

Monitor every document from arrival through every hand-off, action and final outcome with a complete chain of custody.

Keep work moving

Enable people and AI to review, approve, escalate, respond, share, annotate and complete the next step in every process.

Continuously improve operational outcomes.

Measure performance, identify bottlenecks and automate improvements that reduce delays, improve service and increase accountability.

Delivering Measurable Business Outcomes

From global insurers and financial institutions to government agencies and BPO providers, organisations trust Ondox to transform document operations and deliver measurable business outcomes.

85%

reduction in manual document handling

90%

faster document routing

100%

visibility across document workflows

For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and tracking solution.

– Director of Facilities and Operations

Telco Leader

For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.

– VP Digital Services

Insurance Leader

The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.

– SPS Global

BPO Client Transformation Executive