Digital Mailroom Solutions

Expedite all customer-related business processes by accurately and efficiently digitizing, routing, and distributing incoming mail to the teams and individuals who need it. Use Ondox for intra-office mail too, so mail moves faster and more securely into and throughout the organisation. Enable your people with quick access to vital documents so they can respond more promptly to customer needs in business processes driven by inbound documents, including customer onboarding, financial administration, claims, incident management, service provision, case management, and more.

Reduce time spent sorting and routing incoming documents, whether it’s physical mail, email attachments, portal uploads or inbound faxes. Eliminate errors caused by manual mail handling and simplify quick action by mailroom teams in response to rescan, re-route, hold for pick up, and other requests from mail recipients. Enable mail recipients to rapidly process all inbound documents with simple-to-use, prebuilt productivity tools. Empower your workforce and transform its capacity to process documents. Fast-track mail processing and liberate team time for additional high-value tasks.

A digital mailroom solution is designed to modernize and streamline mail handling processes within organizations. It leverages advanced technologies like scanning and Optical Character Recognition (OCR) to convert physical mail into digital formats, replacing traditional manual methods. By digitizing mail, these solutions enhance efficiency, reduce errors, and ensure compliance with data security regulations.

Digital mailroom solutions feature robust scanning capabilities for converting physical mail into digital format efficiently. They employ Optical Character Recognition (OCR) technology to extract text and data from scanned documents, making them searchable and editable. Intelligent workflows automate the sorting and routing of digital mail to the appropriate recipients or departments based on predefined rules.

Additionally, these solutions seamlessly integrate with existing systems such as document management software and CRM platforms to facilitate efficient and accurate information sharing. Security features ensure secure storage and access control for digitized mail, while intuitive interfaces minimize training requirements and ensure smooth adoption.