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TotalAgility Optimization & Performance Services

TotalAgility Optimization & Performance Services

Enhance workflows, automation, and system performance across your Tungsten TotalAgility environment.

what is a digital mailroom

Is your TotalAgility solution performing at its best?

Your TotalAgility system should continuously evolve alongside your business. As transaction volumes grow, processes change, and new requirements emerge, workflows that once performed efficiently can become slower, more complex, and less effective.

Performance Bottlenecks

Performance Bottlenecks

Inefficient Workflows

Inefficient Workflows

Reduced Automation

Reduced Automation

Limited visibility

Limited visibility

Optimization across your TotalAgility platform

Workflow optimization

Workflow optimization

Refine workflows to reduce manual steps, streamline processes, and improve efficiency.
Automation enhancement

Automation enhancement

Increase automation levels through improved classification, extraction, and validation logic.
Performance tuning

Performance tuning

Identify and optimize areas impacting system performance, processing speed, and throughput.
Solution modernization

Solution modernization

Apply best practices to evolve your solution and align with the latest TotalAgility capabilities.

Unlock more from your TotalAgility platform

Optimization is about more than fixing issues. It is about ensuring your platform continues to deliver measurable business outcomes.

Our TotalAgility optimization services help organizations:

  • Increased straight-through processing (STP)
  • Improved workflow efficiency
  • Reduced manual intervention
  • Faster processing and throughput
  • Greater scalability and resilience
Features of the Ondox AI platform
Global insurer customers

Ongoing support and continuous improvement

Optimization is most effective when supported by continuous improvement and ongoing platform support.

  • Proactive monitoring and performance optimization
  • Rapid issue identification and resolution
  • Continuous refinement of workflows and automation
  • Support for evolving business requirements

Combining optimization with ongoing support ensures your TotalAgility platform continues to deliver long-term performance, resilience, and value.

Delivering Measurable Business Outcomes

Optimization enables your TotalAgility platform to operate more efficiently, scale effectively, and deliver greater value across your business processes.

Increase throughput and improve overall system performance.

Improve STP rates and reduce reliance on manual intervention.

Enhance classification and extraction performance.

Maximise the value of your TotalAgility investment.

Support growing volumes and new use cases with confidence.

Ondox
Faster processing
Higher automation
Better accuracy
Greater ROI
Improved scalability

Improve TotalAgility performance with Ondox

FAQs

If automation rates are declining, manual work is increasing, or users are experiencing performance issues, optimization can help identify and resolve the underlying causes.

Yes. By refining workflows, extraction models, validation rules, and business logic, organizations can often achieve significant improvements in automation and straight-through processing.

Ondox
How do I know if my platform needs optimization? Can optimization improve automation rates?

What Our Customers Say

Our traditional document processing operations simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.
Facilities Manager, Financial Services Leader
The Ondox document processing solution has helped us drive digital transformation across the supply chain.
IT Director, Transportation Leader
Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.
Transformation, Global Asset Manager
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.
BPO Client Transformation Executive, SPS Global

Got a question?

Discuss your business needs

Talk to our Tungsten Automation experts.