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Tungsten Automation Professional Services

Implement Tungsten Automation software with speed and agility

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Maximize the Benefits of your Tungsten Software Investment

Too often buyers of new technology fail to derive the business benefits they had planned from their software investment.

Ondox’s deep expertise and experience in Tungsten Automation software solutions ensures that our customers quickly get the maximum benefits possible. Whether you are implementing Tungsten for the first time or simply want more return from your current Tungsten investment, we can help achieve your goal.

Optimize your Tungsten Software

Modernize your Tungsten Solution

Increase Tungsten STP Rates

Leverage Deep Tungsten Expertise

Ensure Tungsten Solution Quality

Achieve the Potential of Automation

Whether you’re just starting your project or assessing how to optimize an existing solution, our experience and expertise accelerates you to a better outcome.

For projects involving the Tungsten intelligent automation platform, Ondox brings deep expertise in Intelligent Document Processing (IDP), workflow and Business Process Automation (BPA), robotic process automation, and document processing solutions.

Professional Services for Tungsten Customers

Healthcheck: Solution Health & Optimization

Most automation projects don’t have the luxury of starting from a blank sheet. Often, the first task is to diagnose issues impacting performance and return on investment (ROI) with a current system.

Ondox’s Healthcheck service for Tungsten customers delivers a rapid assessment of a current Tungsten solution and recommends changes that will optimize for better performance and return on investment.

Create: New System Design, Test & Deploy

Ondox uses agile development methods to create high-quality Tungsten solutions at speed, whatever the scope of your project.

Our expertise in Intelligent Document Processing (IDP), Business Process Automation (BPA), case management and document processing projects means we deliver working Tungsten software solutions faster.

Upgrade: Version or Deployment Change

We help customers of Ondox and Tungsten stay up-to-date with smooth upgrades to new software releases.

As a result, customers exploit new product capabilities and ensure existing solutions remain covered under software support contract terms.

Refactor: Optimize Existing Systems & Deploy

We modernize existing Tungsten solutions to meet new requirements, or improve system performance, security, workflows, resilience, and scalability.

Our team uses best practices learned from years, in some cases decades, of hands-on Tungsten automation experience.

FAQs

Ondox is a multi-year Tungsten Automation platinum partner and solution award winner. We have decades of experience in developing, deploying and supporting solutions built on the Tungsten Automation Platform and our deep expertise in Tungsten TotalAgility  is second to none. Our customers achieve measurable results and profit from our unique Tungsten experience and expertise.

The Tungsten Automation Platform combines, in a single technology, the multiple automation tools needed for end-to-end digital workflow transformation. The platform includes Artificial Intelligence (generative AI, machine learning, and natural language processing), Intelligent Document Processing (IDP), Robotic Process Automation (RPA), process automation, e-signature and analytics to automate complete processes from start to finish.

What Our Customers Say

Our traditional document processing operations simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.
Facilities Manager, Financial Services Leader
The Ondox document processing solution has helped us drive digital transformation across the supply chain.
IT Director, Transportation Leader
Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.
Transformation, Global Asset Manager
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.
BPO Client Transformation Executive, SPS Global

Insights

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Discuss your business needs

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