Tungsten Automation Software & Services
Ondox is a Titanium Tungsten Automation partner and a customer solution award winner
AI-Powered Document & Workflow Automation
Tungsten Automation, formerly Kofax, is the trusted global leader in AI-Powered Automation, with nearly 40-years of expertise in document automation and digital workflow transformation.
The Tungsten Automation Platform applies the right AI for the task at hand to empower your teams to work smarter, faster, and more efficiently.
Tungsten TotalAgility automates knowledge-intensive workflows, applying low-code process design, AI-driven intelligent document processing, and GenAI Agents to automate knowledge work.
Success Services for Tungsten Customers
Whether you’re just starting your Tungsten project or assessing how to optimize a current Tungsten solution, the Ondox Customer Success team has the experience that accelerates you to a better outcome.
We provide extensive experience in Tungsten TotalAgility, Tungsten RPA, Tungsten Capture and Tungsten Transformation.
Our deep expertise in Intelligent Document Processing (IDP), Business Process Automation (BPA), case management and document processing projects means we deliver working Tungsten software solutions faster.
Our Healthcheck service identifies opportunities for improvement in an already deployed Tungsten system and our experts can refactor an existing Tungsten deployment to improve your return on investment. We can create new solutions from scratch on the Tungsten platform and upgrade existing Tungsten systems to new product versions.
Contact us to discuss how our Tungsten experts can help you.
Our Tungsten Automation Expertise
For Tungsten customers we deliver best practice guidance, proven implementation skills, a remote and agile delivery model, and post-implementation support.
Intelligent Document Procesing
AI-based document classification and data extraction
Business Process Automation
Automate labor-intensive, repetitive tasks
Case Management
Automate document intake and case team collaboration
Digital Mailroom
Accelerate and secure the flow of incoming documentsSupport Services for Tungsten Customers
Our Tungsten Automation Support Services provide responsive and expert support programs to ensure your Tungsten systems deliver a resilient business operation.
Backed by explicit Ondox response commitments, support packages differ primarily on response times to urgent, high, medium, and low priority incidents, and frequency of reporting and review meetings. Custom Support Service Packages are also available where a Support Audit indicates a custom package is required.
Depending on the pre-packaged and custom Support Services in place, services may include:
Daily Health Maintenance
24/7 Online Support Portal
Triage & Troubleshooting
Break/Fix Issue Resolution
Bug & Enhancement Reporting
Repeating Incident Identification
Hot Fixes & Patches
Change Advisory Board Support
Partner Support Interactions
Periodic Support Reviews
FAQs
Tungsten TotalAgility® leverages advanced artifical intelligence to automate content-heavy workflows and deliver real-time business insights. It blends advanced AI, document processing, and process orchestration into a unified end-to-end solution. This powerful combination streamlines operations, boosts productivity, enhances experiences and improves financial performance.
Key features of Tungsten TotalAgility include process orchestration, document capture and automation, data extraction, system integration, robust analytics, and mobile functionality, enabling comprehensive workflow optimization.
TotalAgility combines the power of intelligent document processing, knowledge discovery, workflow automation and artificial intelligence. Together, they collect data, transform it into useful insights, and automate processes to help your business operate more efficiently and achieve better results.
What Our Customers Say
Insights
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IDP Solutions: Everything You Need to Know to Enhance Business Efficiency
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Unstructured Data: Making it Work for the Human-in-the-Loop
- Featured
Generative AI: Your New Digital Assistant
