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How much revenue is your BPO missing out on?
Join the digital services revolution with Ondox

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What Limits Your BPO Growth?

Escape the common problems that limit BPO or Scan Service business growth

Missing out on the AI opportunity

Can’t respond to client demand for AI-based operations

High
operating
costs

Too much manual work required in service delivery

Cannot climb the client value chain

Struggling to offer smart, data-driven, high-value services

Limited by document channels

Perceived by customers as “only processing paper”

Stuck
in labor
arbitrage

Value proposition too dependent on labor savings alone

Manual document processing – delivering too little value

Labor-intensive, prone to error, difficult to scale

High on-going personnel and infrastructure costs

Customers want digital not manual business

Digitizing is not enough – where’s the intelligence?

“Black box” outsourcing leaves customers in the dark

No intelligent automation means no data-driven insights

Customer expectations now include applied AI

Selling efficiency, not transformation

Customers need change, not just lower costs

Digital innovators threaten traditional BPO providers

Working cheaper is less valuable than working smarter

New Opportunities for BPO Growth

Ondox is an AI document processing platform that transforms BPO business.

Harness the power
of GenAI

GenAI technologies are projected to boost productivity in BPO services by 52% over the next five years.

Go beyond
digitization

BPO customers expect fuller automation and view AI-driven solutions as the priority.

Embrace
multi-channel

The job remains the same, but transactional business documents arrive through more channels – it’s about so much more than paper.

Unlock new
customer value

Ondox customers report AI can automate 70-80% of repetitive knowledge work and deliver efficiency gains of over 30%.

Why Ondox?

Ondox AI document processing solutions incorporate best practices drawn from decades of experience in intelligent document processing and workflow automation.

Ondox applies AI to deliver smarts, speed, simplicity, security, and scalability that traditional document processing operations cannot provide.

What Our Customers Say

Clients make the move from physical to digital quickly and easily, without large up-front investment. Our digital services enable clients to run a more agile and competitive business.
Client Transformation Director, Ondox BPO partner
For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.
VP Digital Services, Insurance Leader
The Ondox digital mailroom solution has helped us drive digital transformation across the supply chain.
IT Director, Transportation Leader
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
Our traditional mailroom simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.
Facilities Manager, Financial Services Leader

FAQs

Ondox automates the intake, understanding, distribution, and processing of documents, radically reducing human effort in document receipt, review, assessment, and analysis.

In any department where documents are part of everyday work, Ondox uses AI to make document processing hugely more efficient and productive.

Whether you are providing outsourced mailroom services or deep-dive document processing as part of an entire process outsourcing solution, Ondox is a high-margin service that transforms your BPO offering.

We recommend the Ondox Cloud as your deployment choice. Why? It’s secure, has a low TCO for you, enables you to get to market quickly and get your customers live in days. And it means you and your customers remain up-to-speed with the latest Ondox innovations without delay.

Other deployment options are available. But really, do you want to be slow going to the cloud when the rest of the world is getting there fast?!

Insights

Beyond the Scan: BPOs Unlock Greater Value from Digitized Documents

Today’s scanning and mailroom workflows have laid the foundation for digital transformation. But to…

Generative AI: Your New Digital Assistant

In the world of ChatGPT, Google Bard, and GitHub Copilot, what is coming next?

Mailroom Automation: A Hybrid Working Solution

The last several years have been a turbulent time for organizations, following the COVID-19…

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