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Lithe and WCD Announce Strategic Partnership to Deliver Ondox Digital Mailroom Platform

WCD becomes a certified reseller of the Ondox digital mailroom platform, transforming document workflows for businesses across Canada.

Glasgow, UK | Calgary, Canada

27th May 2025

The Partnership

Lithe, a global leader in AI-driven document automation, today announced a strategic partnership with WCD, Canada’s leader in back-office optimisation. Through this new alliance, WCD becomes a certified reseller and preferred Canadian partner of the Ondox AI-driven digital mailroom platform.

The partnership unites two organizations whose expertise complements each other, working together to deliver optimized solutions for leading enterprises. Lithe’s deep expertise in intelligent document processing and workflow automation with WCD’s strong regional presence and customer relationships. Ondox empowers organizations to automate the capture, classification, and distribution of inbound business documents. This completely transforms traditional mailrooms into streamlined digital operations.

“We’re thrilled to welcome WCD as a certified reseller and preferred Canadian partner of the Ondox platform. Their reputation for delivering trusted, high-value solutions aligns perfectly with our mission to help organizations modernize their document workflows.”

-Antony Murphy, CEO of Lithe.

Adding Ondox to our technology portfolio strengthens WCD’s mission to connect people, process, data and automation. Ensuring the back-office becomes a strategic asset and actually delivers competitive advantage. Our customers are looking for smarter ways to manage physical and digital communications. Ondox delivers exactly that – efficiency, compliance, and a seamless user experience.”

-Karen Brookman, President and CEO at WCD.

The partnership leverages WCD’s more than 70 years of customer trust and strong regional presence in Canada. By integrating the AI-driven Ondox platform into WCD’s managed back-office services, organizations can capture, classify, route, and process inbound documents in real time.

The result: a data-intelligent back office that accelerates workflows, boosts accuracy, and turns mailrooms into engines of business growth and competitive advantage.

About WCD

WCD helps organizations rethink their back-office operations. A leader in back-office optimisation. WCD turns the back office into a driver of data intelligence, business growth, and competitive advantage. WCD’s approach connects people, processes, data and automation. The organization eliminates low-value, repetitive tasks and focuses on constant long term improvement by accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Find out more at wcdconnect.com.

Media Contacts:

For WCD
Jennifer Brookman, Vice President, Revenue Operations & Innovation
Email: marketing@wcdconnect.com

For Ondox
Holly O’Doherty, Marketing Manager
Email: HollyODoherty@ondox.ai

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FAQs

Digital mailroom software is a tool that automates the processing of incoming physical mail and documents within organizations. It scans, categorizes, and routes mail digitally, using OCR technology to extract text and automate workflows.

This software integrates with existing systems, ensuring security and compliance while providing analytics for optimization. Ultimately, it streamlines mail handling, improving efficiency and reducing manual intervention.

A digital mailroom solution is implemented by first assessing the organization’s current mail handling processes and identifying areas for improvement. Then, a suitable digital mailroom software provider is chosen based on the organization’s needs and budget. The selected provider assists in customizing the software to fit specific requirements, including integration with existing systems and workflow automation.

Necessary hardware, such as scanners and document management software, is acquired if needed. Staff members are trained on how to effectively use the new digital mailroom system, and ongoing support and maintenance are ensured. Throughout the implementation process, close monitoring and gathering of user feedback enable necessary adjustments to optimize efficiency and effectiveness.

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