Take Control of Your Accounts Payable Inbox

Reduce manual effort, improve supplier response times and gain complete visibility across your accounts payable inbox without changing the way your team works.

Your AP email inbox is overloaded — and so is your team.

AP teams spend valuable time reviewing, categorising, and routing incoming emails instead of focusing on higher-value work.

Invoices, credit notes, payment queries, statements, supplier requests, and misrouted emails all compete for attention, creating delays and increasing manual effort.

With multiple attachments, missing information, and duplicate submissions arriving every day, the AP inbox quickly becomes a bottleneck.

A smarter approach to accounts payable automation

Most AP automation tools start after an invoice has already entered your process. Ondox Intake Agent starts at the source — your inbox.

Built on Tungsten Total Agility, Ondox Intake Agent automatically classifies incoming emails, routes invoices and supplier queries, and applies your business rules before manual work begins.

This isn’t end-to-end AP automation. It’s the intake layer that improves everything that happens next.

Designed to work alongside Gmail, Outlook, SAP, Oracle and existing ERP systems, it helps AP teams reduce manual effort, improve visibility, and maintain control of their inbox operations.

Simple to Implement. Easy to Scale.

Key capabilities

Ondox Intake Agent combines intelligent email classification, workflow automation, and configurable business rules to help AP teams manage high volumes of incoming emails more efficiently.

Emails classified and routed automatically

Invoice data extracted and processed

Supplier queries identified and directed

Duplicate submissions identified early

Non-AP emails routed to the correct teams

Oversight and approval controls

Configurable workflows and business rules

Human-in-the-loop oversight

The business value of AP automation

Reduce manual workload and improve efficiency
Automates email handling, reducing operational effort and freeing up AP teams to focus on higher-value work.

Accelerate invoice processing and response times
Invoices are processed faster and supplier queries are managed automatically, helping reduce delays and improve service levels.

Improve accuracy and reduce risk
Reduces errors, duplicate processing, and lost documents by removing repetitive manual tasks.

Full visibility & audit trail
Every action is logged and visible, with clear reasoning for how emails are classified and routed.

Enhance supplier experience
Consistent, timely responses reduce follow-ups and improve supplier communication.

How Accounts Payable Emails Are Processed

See how Ondox Intake Agent transforms incoming emails into structured actions, applying your business rules and routing work to the appropriate process from the outset.

**Bring Structure, Visibility, and Control to Your AP Inbox**

Built on Tungsten Automation TotalAgility

Ondox Intake Automation for AP is built on the Tungsten Automation TotalAgility platform and is available for both Tungsten Cloud and On-Premise deployments (on supported versions of TotalAgility).

As a Tungsten Automation Titanium Partner, Ondox combines deep platform expertise with proven automation solutions that accelerate time to value and reduce implementation risk.

FAQs

Most AP automation platforms focus on invoice processing after data has already entered the workflow. The Intake Agent works earlier in the process — directly inside your AP inbox.

It understands incoming emails, identifies invoices, credit notes, statements and supplier queries, routes requests to the correct teams, detects duplicates, and handles routine responses automatically. This reduces the manual workload before invoices ever reach your AP workflow.

No — the Intake Agent for AP is not an end-to-end AP solution.

It focuses specifically on the intake stage — managing everything that comes into your AP inbox, including invoices, supplier queries, and non-AP emails. It understands, classifies, and prepares incoming information so it can be processed correctly downstream.

By solving the most manual and error-prone part of accounts payable — the inbox — it improves the performance of your existing systems without replacing them.