Ondox service tiers represent different levels of AI document processing automation. Prices vary by tier, including Foundation, Department, Business, and Enterprise, and are based on the number of documents processed per annum and the number of named users registered in Ondox. Additional volume and users can be purchased in each tier.

How quickly can my Ondox AI document processing solution go live?

An Ondox solution can go live in as few as 5 days. Ondox is already installed in the cloud, so customers provide configuration data and Ondox configures the solution for go-live in approximately 5 to 30 days depending on service tier.

Are my documents and data safe in Ondox?

Yes. Ondox states that information security is a priority and that customer documents and data are kept segregated, safe, and secure.

Can I scan paper documents into Ondox?

Yes. Ondox can ingest paper documents scanned in-house or by a third party, as well as born-digital documents such as email attachments, portal uploads, and smartphone photo submissions.

Do you provide scanning services?

Ondox states that it is not a BPO or scanning service. Some customers scan in-house, some use third-party scanning services, and Ondox can refer customers to a suitable partner if scanning services are required.

Digital Mailroom Pricing

Q: Can Ondox process documents arriving into a shared email inbox?

Yes. Documents arriving into a shared email inbox can be automatically gathered, labeled, understood, validated, and routed by Ondox to the right system, team, or person.

Foundation

Kickstart your Digital Mailroom

Go live in 5 days

Includes at go-live:

Import documents automatically via email, scan to email, or batch upload

AI triages incoming documents and routes to individuals and teams

Label 5 document types automatically

Access documents anywhere via browser for review and processing

“Ask AI” to understand document content (subscription required)

Securely share documents with 3rd parties

Quickly find and retrieve documents using powerful, configurable queries

Full audit trail on all document interactions

Easily request rescans, physical delivery, hold for pickup, etc. from scan centers

Hosted in Ondox Cloud, with full data segregation. ISO27001 & SOC2 certified.

Department

Elevate your Digital Mailroom

Go live in 10 days

Includes all in Foundation, plus:

Import documents via secure FTP or API

Automatic export of documents to SharePoint (optional)

Label 10 document types automatically

AI automatically extracts important data from labeled documents (up to 30 fields)

Group documents into Cases

Mark documents as “Personal” to restrict access

Automatically maintain users & permissions via data feed

Single Sign On (SSO)

Business

Drive enterprise digital transformation

Go live in 30 days

Includes all in Department, plus:

Export from Ondox directly to another system in your organization

Ondox AI Agent – automate document intensive processes with an AI Agent customized to your needs

Label 20 document types automatically

AI automatically extracts important data from labeled documents (up to 60 fields)

Ondox service tiers represent different levels of AI digital mailroom automation. Prices vary by tier (Foundation, Department, Business) and are based on the number of documents processed and the number of named individuals registered as users in Ondox. Additional volume and users can be purchased in each tier. Each tier includes the document volume, users and capabilities listed above.

Your Ondox solution can be live in as few as 5 days. You don’t need to install any software – Ondox is already installed as a SaaS application in the cloud. You simply provide us with some configuration data, for example the types of documents you want Ondox to automatically label, the details of your SSO implementation, etc. We then configure your Ondox solution and you’re ready to go in 5 – 30 days (depending on your service tier).

Yes. Information security is a priority for us and Ondox keeps all our customers’ documents and data segregated, safe, and secure. Our customers include some of the most security-conscious organizations on the planet.

Absolutely! Documents that arrive into a shared email inbox, such as invoices arriving into Finance@acme.com or claim forms or other documents arriving into Claims@acme.com, can be automatically gathered, labeled, understood, validated, and routed by Ondox to the right system, team or person.

Yes. Ondox can ingest documents that you arrive as paper and that you then scan in-house or via a third party.

Ondox can also handle incoming documents that are “born digital”, such as email attachments, portal uploads, smartphone photo submissions, etc.

If you already scan in-house or via a third party, we simply ingest documents from those scanners into Ondox. If you are still paper-based, we can help you with advice on getting your scanning operation up and running.

We are not a BPO or scanning service. But customers often use a 3rd party BPO or scanning service alongside Ondox. If you need BPO or scanning services, we have partners who can help and who work closely with Ondox.

Yes! In fact, that’s a great choice. It gives you the visibility and chain of custody that scan-to-email cannot.

How would that work? We’ll give you a single secure email address – then Ondox takes over the processing and distribution of your scanned documents.

Ondox provides a full chain of custody. By contrast, a scan-to-email approach does not safeguard and track your documents from arrival to disposal. Add Ondox and you can immediately meet all security and compliance needs.

Ondox also links the physical and digital versions of your document, so you always adhere to retention policies, know where documents are, who has touched them, and what changes if any have been made.