Why Modernize Your Logistics Mailroom?

Logistics organizations receive high volumes of shipping documents, delivery confirmations, invoices, customer correspondence and operational paperwork every day.

A modern Digital Mailroom helps logistics teams capture, route and manage incoming documents more efficiently. By automating document intake and distribution, organizations can reduce delays, improve visibility and support faster decision-making across logistics operations.

Increase team productivity

Improve operational efficiency

Reduce processing delays

Improve customer experiences

Meet green goals

Centralize Logistics Document Intake

Capture documents from every channel

Capture incoming logistics documents from physical mail, email, shared inboxes, branch locations and digital channels in a single Digital Mailroom. Ensure teams can quickly access, review and act on incoming information.

Automatically route documents to the right team

Use AI and business rules to classify incoming documents and route them automatically to the appropriate departments, workflows and business systems. Reduce manual handling and accelerate document flow across logistics operations.

Improve Visibility Across Logistics Operations

Track incoming documents and correspondence

Remove error-prone manual data keying and rekeying. Leverage AI, OCR, and other intelligent document processing tools to extract critical business data correctly from documents.

Centralize logistics documents in one workspace

Store and manage logistics documents securely in a centralized workspace. Provide teams with easy access to the information they need while maintaining control, accountability and auditability.

Accelerate Logistics Operations

Support logistics workflows

Ensure shipping documentation, proof of delivery records, invoices and customer communications are delivered quickly to the appropriate teams. Reduce bottlenecks and improve operational responsiveness.

Reduce manual handling and delays

Replace manual document distribution processes with automated routing and digital workflows. Reduce administrative effort, improve processing speed and help teams focus on higher-value activities.

What Our Customers Say

“Ondox allows our field team and partners to upload documents instantly, so we can process them right away and export to ERP. It’s really helped improve our finance processes and customer satisfaction

— VP National Freight Operations

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Case Study

Logistics Leader

One of the world’s largest independent bottlers serving over 50 leading brands.

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Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.

— Transformation, Global Asset Manager

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Case Study

Reinsurance Leader

From 60+ offices worldwide this global reinsurer’s team of 3,000+ employees provide expertise in…

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For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.

— Director of Facilities and Operations, Telco Leader

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Case Study

Telecoms Leader

This telecoms industry leader provides voice, data and video services and solutions through a…

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For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.

— VP Digital Services, Insurance Leader

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Case Study

Global Insurer

Leading global multi-line insurer providing property & casualty and life insurance products and services…

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Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.

— Director of Social Programs, Government Agency

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Case Study

Multi-line insurer

Operating in multiple countries this multi-line insurer processes high volumes of personal, business, and…

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The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.

— BPO Client Transformation Executive, SPS Global

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Case Study

SPS Global

SPS is one of the world’s leading technology-driven business transformation companies. It provides business…

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Our traditional mailroom simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.

— Facilities Manager, Financial Services Leader

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Case Study

Online Retailer

Online Retailer operating globally as a marketplace for third-party and proprietary products.

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FAQs

A Digital Mailroom centralizes incoming logistics documents including shipping paperwork, proof of delivery records, invoices and customer correspondence. Documents are captured, routed and managed digitally, helping organizations improve efficiency and reduce operational delays.

Yes. Ondox captures incoming documents from physical mail, email, shared inboxes and digital channels. Documents can be automatically routed to the correct teams, workflows or business systems based on business rules and document type.