Why Modernize Your BPO Mailroom?

Ondox BPO partners escape the common problems that limit business growth

Missing out on the AI opportunity

Can’t respond to client demand for AI-based operations

High
operating
costs

Too much manual work required in service delivery

Cannot climb the client value chain

Struggling to offer smart, data-driven, high-value services

Limited by document channels

Perceived by customers as “only processing paper”

Stuck
in labor
arbitrage

Value proposition too dependent on labor savings alone

Centralize Customer Document Intake

Capture documents from every channel

Capture incoming customer documents from mail, email, portals and digital channels in a single Digital Mailroom.

Automatically route documents to the right workflow

Use AI and business rules to classify and route documents to the appropriate teams, systems and customer processes automatically.

Improve Service Delivery and Efficiency

Reduce manual document handling

Automate document distribution, classification and workflow routing to reduce administrative effort and improve productivity.

Support SLA performance

Ensure incoming customer documents are processed quickly and consistently to help meet service commitments.

Support Multi-Client Operations

Manage customer documents securely

Maintain separation between customer environments while providing secure access controls, visibility and audit trails.

Scale document operations efficiently

Support growing document volumes and customer requirements without increasing manual processing effort.

What Our Customers Say

Clients make the move from physical to digital quickly and easily, without large up-front investment. Our digital services enable clients to run a more agile and competitive business.

— Client Transformation Director, Ondox BPO partner

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Case Study

SPS Global

SPS is one of the world’s leading technology-driven business transformation companies. It provides business…

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For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.

— VP Digital Services, Insurance Leader

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Case Study

Global Insurer

Leading global multi-line insurer providing property & casualty and life insurance products and services…

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The Ondox digital mailroom solution has helped us drive digital transformation across the supply chain.

— IT Director, Transportation Leader

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Case Study

Logistics Leader

One of the world’s largest independent bottlers serving over 50 leading brands.

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For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.

— Director of Facilities and Operations, Telco Leader

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Case Study

Telecoms Leader

This telecoms industry leader provides voice, data and video services and solutions through a…

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Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.

— Director of Social Programs, Government Agency

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Case Study

Multi-line insurer

Operating in multiple countries this multi-line insurer processes high volumes of personal, business, and…

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Our traditional mailroom simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.

— Facilities Manager, Financial Services Leader

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Case Study

Online Retailer

Online Retailer operating globally as a marketplace for third-party and proprietary products.

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On Demand Webinar

Canon’s Journey to Success: Mailroom Automation with Ondox & Tungsten Automation

Watch a customer-led On Demand Webinar featuring Canon Business Process Services and Tungsten Automation in discussion of how to transform mailroom operations with AI.

Learn how automation has revolutionized document intake and processing for Canon Business Process Services, cutting costs, improving efficiency and transforming mailroom operations to a new level.

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FAQs

A Digital Mailroom captures, routes and manages incoming customer documents from multiple channels. It helps outsourcing providers improve efficiency, support SLA performance and scale operations across multiple clients.

Ondox is the #1 global, cloud-based digital mailroom software platform. We empower BPO providers to serve multiple customers in our multi-tenant, cloud-based environment, all while maintaining secure data separation and security.