Ondox BPO Partners Deliver Value-add Outsourcing

Ondox innovation empowers our BPO partners to deliver more

Exploiting the AI opportunity

Customers gain from AI innovation in mailroom operations

Lower
operating
costs

Service delivery requires less manual work

Delivering beyond mailroom

Smart, data-driven services into core business processes

Unifying document intake

No longer process “only paper”

More than
labor
arbitrage

Positive value proposition beyond labor savings

Ondox BPO Partners Are Industry Leaders

Ondox BPO partners can provide services in any geography

The Ondox cloud installation enables us to get customers live in 4-6 weeks. Over 30,000+ people now use the system, so we have connection with customers every day on their desktop.

– VP Innovation

Global BPO

Adding Ondox to our technology portfolio strengthens WCD’s mission to connect people, process, data and automation. Our customers are looking for smarter ways to manage physical and digital communications. Ondox delivers exactly that.

– President and CEO

WCD

The team behind Ondox worked as an extension of our BPO teams from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.

– BPO Client Transformation Executive

SPS Global

For our clients’ large workforces of hybrid and at-home workers, Ondox is an invaluable mail and document processing and distribution solution.

– Director of Customer Operations

BPO Leader

The Problem with Traditional BPOs

Manual document processing – delivering too little value

Labor-intensive, prone to error, difficult to scale

High on-going personnel and infrastructure costs

Customers want digital not manual business

Digitizing is not enough – where’s the intelligence?

“Black box” outsourcing leaves customers in the dark

No intelligent automation means no data-driven insights

Customer expectations now include applied AI

Selling efficiency, not transformation

Customers need change, not just lower costs

Digital innovators threaten traditional BPO providers

Working cheaper is less valuable than working smarter

What Our Customers Say

Clients make the move from physical to digital quickly and easily, without large up-front investment. Our digital services enable clients to run a more agile and competitive business.

— Client Transformation Director, Ondox BPO partner

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Case Study

SPS Global

SPS is one of the world’s leading technology-driven business transformation companies. It provides business…

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For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.

— VP Digital Services, Insurance Leader

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Case Study

Global Insurer

Leading global multi-line insurer providing property & casualty and life insurance products and services…

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The Ondox digital mailroom solution has helped us drive digital transformation across the supply chain.

— IT Director, Transportation Leader

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Case Study

Logistics Leader

One of the world’s largest independent bottlers serving over 50 leading brands.

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For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.

— Director of Facilities and Operations, Telco Leader

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Case Study

Telecoms Leader

This telecoms industry leader provides voice, data and video services and solutions through a…

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Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.

— Director of Social Programs, Government Agency

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Case Study

Multi-line insurer

Operating in multiple countries this multi-line insurer processes high volumes of personal, business, and…

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Our traditional mailroom simply could not meet the needs of our increasingly remote or hybrid teams. Ondox solved that problem and transformed our mailroom operations.

— Facilities Manager, Financial Services Leader

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Case Study

Online Retailer

Online Retailer operating globally as a marketplace for third-party and proprietary products.

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FAQs

Ondox automates the intake, understanding, distribution, and processing of documents, radically reducing human effort in document receipt, review, assessment, and analysis.

In any department where documents are part of everyday work, Ondox uses AI to make document processing hugely more efficient and productive.

Whether you are providing outsourced mailroom services or deep-dive document processing as part of an entire process outsourcing solution, Ondox is a high-margin service that transforms your BPO offering.

We recommend the Ondox Cloud as your deployment choice. Why? It’s secure, has a low TCO for you, enables you to get to market quickly and get your customers live in days. And it means you and your customers remain up-to-speed with the latest Ondox innovations without delay.

Other deployment options are available. But really, do you want to be slow going to the cloud when the rest of the world is getting there fast?!