Operational Analytics for Document Processing

Real-Time Operational Dashboards

Stay informed with live visibility into every stage of processing

From document intake to routing, processing, and resolution, Ondox provides real-time dashboards that give you instant awareness of how your operations are performing.

Track key metrics across teams and workflows

Monitor document volumes, SLA compliance, processing times, and bottlenecks at a glance — empowering you to take immediate action to improve throughput, reduce delays, and meet performance targets.

Deep Reporting and Performance Analytics

Make data-driven decisions that boost efficiency and accuracy

Behind every dashboard is a full database of reporting data — structured, exportable, and ready to support continuous improvement.

Understand trends, optimize workloads, and scale smarter

Analyze historical performance, track exceptions, and identify recurring friction points in your document workflows. Whether it’s improving turnaround times or optimizing staffing, Ondox makes operational decisions data-led and confident.

Built-In Administration and Workflow Control

No-code tools for fast, flexible configuration

Operations leaders can easily manage teams, configure workflows, and enforce governance standards — without relying on IT or coding knowledge.

Control your document ecosystem with ease

Set SLA thresholds, define document and case types, assign permissions, and customize dashboard views — all through an intuitive interface that puts flexibility and oversight directly in your hands.

Live Chat

Revolutionizing Document Workflows with Ondox 5.4

Ondox is constantly improving so our customers can achieve more. Ondox 5.4 introduces features that enhance efficiency and productivity. From AI document labelling and routing to AI agents, this release is packed with features designed to meet your organization’s needs.

Ondox 5.4 isn’t just about adding features—it’s about empowering your teams. Whether it’s simplifying document sharing, automating workflows, or creating tailored user experiences, Ondox 5.4 is built to help you succeed.

Take a closer look at how Ondox 5.4 can simplify your day-to-day operations and unlock new efficiencies today.

FAQs

Ondox captures a wide range of metrics on document processing performance, including document volumes, processing times, SLA performance, exception rates, and workflow status.

Ondox includes a comprehensive database so you can generate a complete picture of how your document processing is performing against your specific goals.

Yes. Dashboards in Ondox are fully configurable — no coding required. You can customize views, create your own dashboards, and choose how data is presented in charts, tables, and performance tiles.

You can also create additional customized reports using your Business Intelligence tool of choice, such as PowerBI, by drawing on the comprehensive Ondox database we make available to you.