AI Document Processing

When documents arrive, as paper, email attachments, or portal uploads, Ondox applies OpenAI GPT, Anthropic Claude and other AI to automate the task of identifying document types, understanding document content, and extracting information for routing and business processing.

Unique “Ask AI” features of Ondox harness the power of Generative AI to interrogate document content for faster decision-making. For example, team members can Ask AI to summarize a long document, extract specific data, or assess the sentiment of correspondence.

Apply AI and empower team members to complete key business processing faster, respond to customers sooner, and save time, effort, and cost.

Boost productivity and responsiveness by empowering your team to act promptly on inbound paper mail, email attachments, portal uploads, mobile submissions, branch scans, and faxes.

Automatically route and distribute incoming documents instantly to a team or individual digital inbox, including transactional business documents, correspondence, and even return mail.

Teams in any location, whether in-office, remote, or traveling, access their incoming documents via a simple and secure browser-based interface. Documents are always at their fingertips and always secure from loss, theft, or damage.

Legal, customer service, claim, complaint, and other teams often work on cases which involve multiple documents that arrive into the organization at different times.

To support these teams, the Ondox document processing solution provides a case management module that ensures related documents are identified, recognized, gathered and stored together, and acted on within required timeframes.

Permissioned team members can view all case documents and information in a single place, to make better decisions and complete cases faster.

Ondox safeguards documents and data effectively to ensure information security and support compliance with GDPR, SOC2, and other regulatory requirements.

Maintain control of documents from receipt to disposal by implementing stringent access controls and encryption measures that fortify your security framework. Gain full transparency into mail flows, from receipt to destruction with full audit trails and detailed metrics generated automatically.

Prevent accidental or fraudulent distribution of documents by ensuring only authorized people can access incoming mail and documents. Reduce the danger of document loss, fraud, or damage, eliminating the vulnerabilities associated with paper-based or email-based document distribution.

Operations managers have access to full metrics on document volumes, processing times, SLA achievement, document status, and more.

Ondox provides real-time dashboards and a full database of reporting data that increases transparency into business operations and helps identify bottlenecks and enhance the efficiency, accuracy, and productivity of document-related business processing.

Built-in administration features enable managers, without coding or an IT project, to manage team membership and permissions, configure document and case types, make pre-built actions available to teams, set SLA standards, customize dashboards, and more.Automate document-driven workflows and turn information into insight with Ondox AI document processing.