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AI Document Processing for the Enterprise

Increase productivity, cut costs, and accelerate business processes for the enterprise with AI-driven document processing services.

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Why AI Document Processing?

Automate document workflow and transform your entire enterprise with the Ondox AI document processing solution.

Improve the efficiency and reliability of document distribution and enhance organizational productivity and document handling.

Reduce processing times

Ensure security and compliance

Cut operational costs

Accelerate digital transformation

Meet green goals

Distribute documents quickly to the correct individuals and teams

Auto-route based on document information

Leverage AI to automatically identify, label, and route documents so they quickly reach their intended recipients. Enable the efficient routing of documents and eliminate manual efforts and potential errors in the distribution process.

Provide clear visibility of document ownership and interactions

Gain real-time visibility if document ownership and interactions to ensure that no document is left unattended, reducing the risk of overlooked tasks. Enhance accountability by recording all interactions with each documents, including when it was accessed, modified, or shared.

Track document and data changes automatically

Maintain audit trails of document interactions

Track and record all interactions with documents and data through the maintenance of comprehensive audit trails. Reconstruct the history of document-related activities for detailed audits and investigations.

Generate complete record of data changes

Register any alterations or modifications made to the content of documents, including changes in text, metadata, or any other data associated with the document. Maintain data integrity and security while ensuring that any unauthorized or accidental data alterations are easily detected and addressed.

Manage document lifecycle

Manage retention periods, disposition and archiving rules

Ensure that documents are retained for the necessary duration based on legal, compliance, or organizational requirements to ensure that documents are neither kept for too long nor disposed of prematurely, reducing legal and compliance risks.

Ensure automatic deletion or export

Automatically delete documents that have reached the end of their retention period or, when necessary, export them to long-term archives. Maintain an organized document repository and ensure that documents are handled in a compliant manner.

What Our Customers Say

Customer correspondence and supporting documents now get reliably and quickly to the right team. Ondox helps us triage the most important cases and engage the best people to help.
VP Service Operations
For inbound paper mail and email attachments, Ondox automates document processing and provides digital access to all our teams. That digital transformation helps us respond faster to customers and cut time and cost from operations.
VP Digital Services, Insurance Leader
The Ondox digital mailroom solution has helped us drive digital transformation across the supply chain.
IT Director, Transportation Leader
Ondox has delivered digital transformation to our customer interactions, across multiple use cases and business units.
Transformation, Global Asset Manager
For our highly distributed office network and our large workforce of hybrid and at-home workers, Ondox is an invaluable mail processing and distribution solution.
Director of Facilities and Operations, Telco Leader
Inbound paper-based documents used to slow down the work of many of our teams. Now the Ondox digital mailroom gets documents faster to case team members and we can serve constituents better.
Director of Social Programs, Government Agency
The team behind Ondox worked as an extension of our team from the outset. Their agility, product knowledge, and professional approach were instrumental in achieving our goals.
BPO Client Transformation Executive, SPS Global

FAQs

AI document processing services streamline the management of incoming physical and digital documents and communications. Any document, whether arriving as paper, email attachment, portal upload, smartphone submission, or other import, can be automatically understood and processed – without human intervention.

The result is reduced manual effort in any team that where people spend time handling, reviewing, understanding, and processing documents. From mailrooms to core document-dependent business processes, AI document processing frees time and effort of your teams, improving productivity, enabling faster customer responses, and increasing efficiency.

AI can automate the reading and understanding of documents – work that previously required human teams, sometimes highly expert and experienced teams. AI acts on documents as a human expert would, but with greater speed and scale.

In some cases, AI can automate a task entirely – for example, the task of deciding where to route a recently received document. In other cases, AI automate only a portion of a task – for example, understanding the meaning of a document and recommending a response to a human team member. Thousands of hours spent by human teams can now be saved, and that time reallocated to other tasks and greater productivity.

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